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Frequently asked questions

Plans, billing, refunds and how Proparlab works. Still stuck? hello@propar.in.

Plans, trial & activation

How do I activate a plan?+
Sign up, complete the short onboarding (brand → topics → prompts → results), then on the plan page pick Growth, Scale or Advanced and start your 7-day free trial. Your card is verified via Razorpay and your plan activates immediately for the trial.
Is my card charged during the free trial?+
No. The card is only authorized so we can start the subscription — Razorpay may place a small, fully refundable verification amount (around US$0.50) to validate the card mandate. Your first real charge happens after the 7-day trial. Cancel any time within 7 days and you pay nothing.
What happens when the trial ends?+
On day 8 your chosen plan is charged (monthly or yearly) and renews automatically until you cancel. We notify you before the trial ends.
Monthly or yearly — what’s the difference?+
Both give the same features. Yearly is billed once for the year and effectively gives you 2 months free (about 17% off) versus paying monthly.
What currency and payment methods do you accept?+
All plans are priced in USD and billed securely through Razorpay, which supports international cards. Contact hello@propar.in for bank transfer or other arrangements.

Billing, refunds & cancellation

What is your refund policy?+
The trial is free — cancel within 7 days and you are never charged. On paid monthly plans there is no lock-in: cancel anytime and you keep access until the end of the period you already paid for. We don’t auto-refund partial (mid-cycle) months, but we always resolve genuine issues — accidental or duplicate charges, or a charge right after you meant to cancel — case by case. Just email hello@propar.in.
How is a refund different from my plan benefits?+
Your plan benefits (tracked prompts, projects, indexing, etc.) are what you get for the period you paid for. A refund is money returned. Cancelling stops future charges and keeps your benefits until the current period ends — it does not, by itself, refund the current period. For duplicate/erroneous charges we issue refunds directly.
How do I cancel my subscription?+
Cancel from your dashboard billing area or email hello@propar.in. Cancellation takes effect at the end of your current billing cycle — you keep full access until then, then the plan simply doesn’t renew.
Can I upgrade or downgrade?+
Yes. Upgrade anytime from the plan/upgrade page. Downgrades and billing-period changes take effect at your next renewal — email us and we’ll sort it out.

Plan benefits & limits

What is a “tracked prompt”?+
A tracked prompt is a real buyer question we run across the AI engines on a schedule to measure whether — and how — your brand shows up. Growth includes 50, Scale 150, and Advanced 350 tracked prompts.
What are the limits per plan?+
Growth ($50/mo): 50 prompts, 1 project, 1 country. Scale ($100/mo): 150 prompts, 3 projects, 3 countries. Advanced ($200/mo): 350 prompts, 5 projects, 3 countries. Enterprise: custom/unlimited.
Which AI engines do you track?+
ChatGPT, Google Gemini, Google AI Mode & AI Overviews, Perplexity, Claude, Bing Copilot and Brave — so you see your brand across the whole AI-search landscape.
Is indexing included in every plan?+
Yes. Every plan includes fast indexing across Google, Bing and Beacon (our instant-submission channel) so your pages get discovered and can be cited by AI.
Do the tracker tools count against my prompt limit?+
Prompts you track — whether auto-suggested or added manually — count toward your plan’s tracked-prompt limit. You can add, remove and regenerate prompts anytime.

Product & how it works

What is GEO (Generative Engine Optimization)?+
GEO is optimizing your brand to be found, cited and recommended by AI answer engines (ChatGPT, Gemini, AI Mode, Perplexity) — the way SEO optimizes for the ten blue links. Proparlab measures your GEO visibility and helps you improve it.
How fast does indexing happen?+
We submit your URLs to Google, Bing and Beacon instantly. Actual indexing is decided by each engine — Google typically indexes within 1–7 days; Bing and the Beacon network are often faster. We verify which crawlers actually fetched your pages.
How accurate are the auto-suggested topics, prompts and competitors?+
They’re generated by AI from your brand’s site and profile. You can correct your brand profile in one place and click “Save & regenerate” to re-suggest everything — the more accurate your profile, the sharper the suggestions.
How is my data handled?+
We only use your data to run the service. See our Privacy Policy for full details, and you can revoke connected accounts (like Google Search Console) anytime.

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